The Ocean Import Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. The employee serves as a liaison with customers, vendors, and government agencies in all Ocean import activities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•    Responsible for all shipment-level communication between company and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices,          billing, etc.)
•    Escalates all recurring carrier / vendor service issues to Supervisor
•    Maintains service relations with customers, carriers, vendors, and other company offices
•    Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements
•    Consults with supervisor prior to agreeing to non-standard services and/or pricing
•    Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.)
•    Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
•    Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. company policies, OBL, Letter of Credit, Cert. of Origin…etc.)
•    Performs credit check prior to arranging transportation
•    Submits insurance purchase requests, upon request
•    Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.)
•    Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
•    Responsible to obtain / retrieve the Arrival Notice from the carrier
•    Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
•    Dispatches all company arranged deliveries or communicates necessary information to carrier / consignee for all non-compay arranged deliveries
•    Sends Customer Arrival Notice
•    Collaborates with Trade Services to arrange inspections, when required
•    Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight
•    Enters and updates all required milestone tracking events within area of responsibility
•    Performs other duties as assigned