Responsibilities:

• Handles various phone call and e-mails from customers and overseas agents.
• Handles and resolves various complaint and claims from customers.
• Coordinates inquiries and orders from customers and overseas agent with operation staff.
• Provides quotation to the customer and rate to other branches/oversea offices.
• Arranges and schedules pickup and deliveries.
• Tracks the shipments and announce customers and overseas agents for shipment status.
• Handles daily shipment arrangement such as scheduling a pick up, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.
• Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment. 
• Arranges pick-up and deliveries for import, export and domestic move.
• Sends the shipping pre-notifications to customers prior to shipments’ arrival.
• Issues billing for triangle shipments and domestic transportation and mails them out.
• Sends invoices to customers and overseas agents as requested.
• Maintains clients steady billing cycle; monitoring all shipment invoices states, informing outstanding invoices with backup documents if any.
• Maintains selling rates, monitors costs and provides service, negotiates the costs and selling rates with maximum profit.
• Visits clients for routing meeting, new business opportunities and etc.
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by supervisor / manager.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with other managers, staff & outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.