Responsibilities:

·         Answers various questions from customers, including regulations, required information, invoices, quotas and etc. 

·         Contacts the trucking companies to arrange pick-up cargos from customer’s warehouse or other locations to the company warehouse.

·         Responsible to coordinate trucking schedule and makes any adjustment as needed.

·         Contacts airline companies to make booking for the cargo space. 

·         Obtains rates for ocean& air freight and trucking and rail.

·         Negotiates with shipping lines and truckers to get a better rate.

·         Prepares necessary export documentation such as bill of landing, packaging list, invoice and other required documents by the Customs, Airline companies and TSA.

·         Makes sure that all paperwork is completed in compliance with customs regulations.

·         Closes pouch and arranges transfer to airline.

·         Tracks the shipments.

·         E-mails necessary shipping information to the customers, Japan and other parties after completing export documentation.

·         Keeps the customers/ overseas office informed with the status of their shipments.

·         Maintains and manages customer’s information in accordance to TSA regulation

·         Issues invoices and mails to the customers and overseas agents.

·         Communicates with department manager and other staff to maintain effective work-flow.

·         Communicates with sales department and customer service department staff to answer customer’s requests and inquiries.