Responsibilities:

• Team member responsible for the accurate and timely submission of customs entries for clearance of in-bound cargo through US Customs and facilitating the delivery of freight to customers.
• Follow SOPS for each customer on the correct method and data required for preparing an entry
• Track and trace shipments and coordinate with steamship lines, freight forwarders and CFS on the availability of imported shipments
• Arrange with trucking companies the pick-up and delivery of freight
• Organize the work area to identify the status of every file through every phase of the CBP entry process
• Act as the primary point of customer contact in the assigned account
• Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes
• Manage customer relationships in assigned accounts.
• Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
• Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes.
• Coordinate timely shipments at optimal cost and to customer satisfaction
• Proactively ensure current pricing information is available for all shipments before making necessary bookings
• Coordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts
• Address customer concerns, troubleshoot errors, provide timely feedback on service failures and follow up on escalations
• Review exception reports regularly, identify and resolve discrepancies
• Provide back-up support in assigned departments.

Requirements:

• 3+ years of experience with air/ocean import/export operations
• High School Diploma 
• Experience providing customer service to internal and external customers, including meeting quality standards for customer services.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Must be bi-lingual in Japanese and English