What You Will Be Doing Day-to-Day:

• Customer service including quotes, track and trace, daily operations updates
• Plan, coordinate, and monitor daily operations for inbound and/or outbound air freight in collaboration with global offices and sales teams.
• Perform multi-directional (import/export) and multi-product tasks in order to effectively service the full scope of customer needs.
• Determine method of transportation/shipping and prepare bills/invoices and other documents.
• Assist clients in the planning of transit times and routes, receive bookings, and trace lost or misdirected cargo shipments.
• Follow operations policies, procedures, standards, including safety procedures/policies for the handling of hazardous material, and ensure compliance with transport regulations.
• Document Corrective Actions and ensure Client/Managers/Overseas offices are updated on all exceptions. Troubleshoot all problems to resolution and communicate proactively with all stakeholders including customers.
• Communicate rate quotes, export and import restrictions, documentation requirements, etc. to customers as required.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Requirements:
Minimum 3-5 years of experience

• Minimum 3-5 years of experience in air import operations at a freight forwarding company
• Cargowise software experience
• Basic IATA Knowledge for airline procedures and requirements of airport GHAd
• FAA, TSA Regulations affecting the preparation and tender of freight if onforwarding by air is required
• Air Export experience is a plus
• General CBP Knowledge and ability to work with in-house brokerage team on procedure
• Clearance procedures with the airlines and CFS facilities
• Strong problem-solving skills with ability to develop new ideas and innovative solutions
• Detail-oriented individual with great communication skills
• Enjoys working in a fast-paced environment
• Sense of urgency and attention to detail
• Ability to work flexible hours based on business needs
• Strong team player and ability to work independently
• Good communication skills (verbal and written