Responsibilities

• As a Drayage and Procurement Coordinator, your primary responsibility is to secure the best carrier at the best price in order to provide cost-effective logistics solutions for customers
• As a Drayage and Procurement Coordinator, you will utilize your strong negotiation skills and communication skills to build lasting relationships with your carriers
• This role combines relationship management with fast-paced operations to meet the needs of our customers!
• Be the first point of contact for our carriers via phone, email, and messaging
• Manage terminal websites
• Collecting and maintaining load documents (POD, EIR, DO, etc.)
• Learn the ins-and-outs of our freight business to help problem-solve carrier solutions
• Adopt a proactive approach to customer service and carrier communications
• Respond to, troubleshoot, and resolve carrier issues in a timely and positive manner
• Perform shipment tracking and tracing (port availability, delivery status, etc.)
• Maintain progress reports on fulfillment and logistics performance
• Coordinate drayage dispatch via company drivers and third parties
• Support cross-functional teams if/when they are impacted by logics related issues
• Perform transportation brokering services to improve fleet capacity
• Achieve daily goals while working in a fast-paced, ever-changing, always challenging startup environment
• Identify and report systems issues and bugs to developers and product teams

Qualifications

• Great communication skills and ability to think on your feet
• Strong written and oral communication skills
• Exceptional problem solving and analytical skills
• Comfort with ambiguity and rapidly shifting priorities
• Ability to work with a sense of urgency and prioritize daily tasks
• Demonstrable skills in customer support and satisfaction
• Ability to learn and adapt quickly to new concepts and technology
• Intermediate to an advanced working knowledge of Microsoft Excel