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Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries
Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
Advise customers on payment terms
Resolve billing issues and ensure that invoicing and vendor payments are billed accurately
Complete accurate data input or corrections into computer files
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
For transportation customer service reps: develop rates and/or provide quotes for the movement of freight
Resolve billing issues, coordinate post entry activity on customer's behalf
Requirements:
High School Diploma
3+ years of experience with ocean import/export in freight forwarding
1+ year of Dangerous Goods experience and Hazardous Materials
Strong organization and communication skills
Strong knowledge of U.S. Customs regulations
Knowledge of banking requirements of international trade