Ocean Import Agent
- Illinois
- United States
- Permanent (Full Time)
- 50,000 - $65,000
-
2 years
2 years
2 years
Job Description
Responsibilities:
Requirements:
- Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries
- Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation
- Anticipate, identify, and resolve problems that could delay the timely release or movement of freight
- Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
- Advise customers on payment terms
- Resolve billing issues and ensure that invoicing and vendor payments are billed accurately
- Complete accurate data input or corrections into computer files
- Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
- For transportation customer service reps: develop rates and/or provide quotes for the movement of freight
- Resolve billing issues, coordinate post entry activity on customer's behalf
Requirements:
- High School Diploma
- 3+ years of experience with ocean import/export in freight forwarding
- 1+ year of Dangerous Goods experience and Hazardous Materials
- Strong organization and communication skills
- Strong knowledge of U.S. Customs regulations
- Knowledge of banking requirements of international trade
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