Air Export Coordinator
- California
- United States
- Accepting Candidate
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Job Description
Responsibilities:
- Understand the processes involved in international shipping from purchase order to delivery.
- Assist carriers and other third parties with inquiries and problem resolution.
- Provide tracking and tracing services for customer shipments.
- Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
- Provide reporting and documentation collection to support global forwarding personnel and ensure customer data integrity.
- Perform load audits and ensure all information is accurate.
- Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
- Timely escalation of shipment issues or potential errors to the Supervisor and Account Manager as needed.
- Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
- Ensure compliance with all government filings and regulations such as Federal Maritime Commission (FMC) and U.S Department of Commerce, etc.
- High school diploma or GED equivalent
- Values a diverse and inclusive work environment
- Ability to work in a fast-paced and deadline-driven office environment
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills and phone etiquette
- Ability to multi-task, prioritize and manage time effectively
- Exceptional customer service skills and follow up
- Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills
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