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Ocean Export Manager | Jobs with BCS Placement

Ocean Export Manager Accepting Candidate

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  • Los Angeles, California
  • United States
  • Permanent (Full Time)
  • Accepting Candidate
  • 85,000-$125,000
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Job Description

RESPONSIBILITIES:

  • Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
  • Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
  • Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
  • Play major role in recruitment, onboarding, and continuous development of talent
  • Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
  • Regularly share industry news, department changes, and process updates to department
  • Draft client advisories on relevant trade, market, and regulatory updates
  • Provide guidance to employees on how to respond to challenging customer scenarios
  • Maintain monthly balanced scorecard of department performance
  • Participate in pricing and process negotiations
  • Collaborate with branch leadership teams to deliver effective problem resolution and process improvement
  • Set quantitative, qualitative, and personalized objectives for Department supervisors
  • Design, control, and maintain the process for successful service delivery
  • Uphold our customer SLA (service level agreements)
  • Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systems
  • Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered
  • Mentor employees to deliver quality business reviews
  • Conduct business reviews and support sales efforts
  • Troubleshoot and design solutions for challenging customer scenarios
  • Assign and ensure proper setup for new business onboarding
  • Mitigate operating expenses by actively managing resources against activity forecasts
  • Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
  • Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
  • Monitor and maintain control over accounts receivable/accounts payable
  • Manage and revise best practice and SOP materials
  • Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the customers
  • Identify opportunities to utilize global operations team to deliver continuous improvement exercises that strengthen the customer relationship and improves efficiency

QUALIFICATIONS:

  • High School Diploma or GED
  • 5+ years of Global Forwarding Transportation experience
  • 3+ years of direct people management experience
  • Ability to travel up to 10% (domestically and internationally)
  • Bachelor’s degree
  • Time management and organizational skills
  • Excellent written & verbal communication skills
  • Understanding of financial statements and key performance metrics
Kelly Usher

Kelly Usher is recruiting this position.

Email me  Linkedin

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