Responsibilities:

• Serve as the primary customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
• Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices.
• Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.
• Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.
• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA).
• Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.

Qualifications:

• High school degree or GED equivalent
• Bachelor’s degree   
• 1+ year of customs entry-writing experience
• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills 
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment