General Duties: 
 

• Develop positive relationships with customers, overseas partners, carriers and customs brokers.
• Provide a full range of services from beginning to the end of the shipping cycle.
• Work with carriers to book and obtain best rates and routing for each shipment.
• Track and trace shipments for all phases of the shipping cycle with carriers and agents.
• Confirm and communicate shipment details in pre-alerts and updates to agents and shippers.
• Accurate and timely data entry into the Cargowise system for all phases of a shipment. 
• Arrange transportation, schedule pick-ups from shippers utilizing reliable service providers.
• Confirm weight and dimensions once the shipment is received. 
• Understand and apply visual compliance, AES filing, and wood packaging requirements.
• Produce and process timely and accurate invoice files. 
• Ensure all applicable documents are processed correctly. 
• Accurately assess shipment requirements, including weight and dimensions to provide the best  carrier shipment and route options.
• Provide standard quotes for ocean shipments (FCL, LCL). 
• Dispatch shipments for inland transfer to meet lock outs for shipments booked.
• Identify incoming shipments and ensure shipping information is accurate. 
• Liaise with customs brokers to provide timely entry and release for deliveries.
• Coordinate carrier release by submitting required bills of lading and freight payments.
• Dispatch notifications for final delivery. 

Qualifications:
 

• Customer focused work ethic. 
• Excellent proactive communication, interpersonal and organization skills. 
• Effective and professional written and verbal communication skills. 
• Effective problem solving skills. 
• Strong computer skills; proficiency in Microsoft Office products and Cargowise system knowledge a plus.
• Strong and accurate keying skills, with high data integrity.