Carrier Sales Associate
- Long Beach, California
- United States
- Permanent (Full Time)
- 25/hr - $33/hr
Job Description
Responsibilities:
- First point of contact for our carriers via phone, email, and messaging
- Provide customer service to carriers and updates to internal team members
- Respond to, troubleshoot, and resolve carrier issues in a timely and positive manner
- Perform shipment tracking and tracing (port availability, delivery status, etc.)
- Maintain progress reports on fulfillment and logistics performance
- Coordinate dispatch via company drivers and third parties
- Support cross-functional teams if/when they are impacted by logistics-related issues
- Perform transportation brokering services to improve fleet capacity
- Identify and report systems issues and bugs to developers and product teams
- Bachelor's Degree
- 1+ years experience with carrier sales in logistics industry
- Great communication skills and ability to think on your feet
- Exceptional problem solving and analytical skills
- Ability to work with a sense of urgency and prioritize daily tasks
- Demonstrable skills in customer support and satisfaction
- Ability to learn and adapt quickly to new concepts and technology
- Experience using Microsoft Excel
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