Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally, and obtain Proof of Deliveries (POD) on all orders.
Produce all necessary documents, bills of lading, etc.
Book all shipments with carriers.
Research and respond to any agent requests.
Determine routings for overseas and origins if required.
Negotiate rates with carriers, vendors and agents.
Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
Work with vendor-specific websites to set up and track shipments
Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
Enter pickups and route freight.
Answer telephones and helps with inquiries from customers as well as stations and/or agents.
Enter new accounts and/or do maintenance on account files when needed
Respond to inquiries regarding entered data.
Minimum two years’ freight forwarding experience.
High School Diploma or GED required.
Bachelor’s Degree preferred or equivalent combination of work experience
Excellent customer service skills required
Accurate typing skills and/or data entry skills.
Intermediate proficiency in Microsoft Office, internet and web-based applications and job specific software applications.
Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume and distance measurements.
Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
Ability to plan work to ensure that work is completed efficiently.