Ocean Export Coordinator-Remote
- Illinois
- United States
- 50,000 - $60,000
Job Description
Remote role after 4-6 weeks of training in office
Responsibilities:
Responsibilities:
- Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally, and obtain Proof of Deliveries (POD) on all orders.
- Produce all necessary documents, bills of lading, etc.
- Book all shipments with carriers.
- Research and respond to any agent requests.
- Determine routings for overseas and origins if required.
- Negotiate rates with carriers, vendors and agents.
- Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
- Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
- Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
- Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
- Work with vendor-specific websites to set up and track shipments
- Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
- Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
- Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
- Enter pickups and route freight.
- Answer telephones and helps with inquiries from customers as well as stations and/or agents.
- Enter new accounts and/or do maintenance on account files when needed
- Respond to inquiries regarding entered data.
- Minimum two years’ freight forwarding experience.
- High School Diploma or GED required.
- Bachelor’s Degree preferred or equivalent combination of work experience
- Excellent customer service skills required
- Accurate typing skills and/or data entry skills.
- Intermediate proficiency in Microsoft Office, internet and web-based applications and job specific software applications.
- Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume and distance measurements.
- Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
- Ability to plan work to ensure that work is completed efficiently.
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