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Air Import Operations Agent | Jobs with BCS Placement

Air Import Operations Agent Interviewing

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  • Itasca, Illinois
  • United States
  • Permanent (Full Time)
  • Interviewing
  • 50,000 - $60,000
  • 2 years

    2 years

    2 years

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Job Description

Responsibilities:
  • Provide customer service via phone or e-mail interaction with customers, vendors, and teammates
  • Qualify customers' shipping requirements and obtain all details necessary for quotation 
  • Provide verification that all shipment documentation is accurate, completed, and retained in Cargowise (eDocs).
  • Complete air export shipment data processing in Cargowise including quoting, data entry, pickup/delivery scheduling, AES entry, interfacing with customs brokers, routing, and operational milestone updates
  • Track and trace shipments to ensure shipment and update system immediately upon verification
  • Identify and rectify if a shipment has deviated from its scheduled transit schedule in an effort to correct shipment and achieve customer expectation and satisfaction
  • Partner with Gateway and Air Carriers lines to accurately and timely book all shipments
  • Send pre-alerts and notifications to customers and overseas business partners
  • Ensure all shipments are properly billed within company guidelines and timelines
Requirements:
  • High School diploma and/or GED required.
  • 2+ years Air Export Operations experience with a freight forwarder
  • Previous work experience in TSA, ITAR, and Dangerous Goods regulations preferred
  • Cargo-wise experience
  • Proficient in Microsoft Office suite
  • Excellent communication skills both verbal and written
  • Ability to multi-task in a high volume, fast-paced working environment
  • High attention to detail and strong organizing skills
  • Ability to work autonomously as well as within a team environment
Kelly Usher

Kelly Usher is recruiting this position.

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