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Provide customer service via phone or e-mail interaction with customers, vendors, and teammates
Qualify customers' shipping requirements and obtain all details necessary for quotation
Provide verification that all shipment documentation is accurate, completed, and retained in Cargowise (eDocs).
Complete air export shipment data processing in Cargowise including quoting, data entry, pickup/delivery scheduling, AES entry, interfacing with customs brokers, routing, and operational milestone updates
Track and trace shipments to ensure shipment and update system immediately upon verification
Identify and rectify if a shipment has deviated from its scheduled transit schedule in an effort to correct shipment and achieve customer expectation and satisfaction
Partner with Gateway and Air Carriers lines to accurately and timely book all shipments
Send pre-alerts and notifications to customers and overseas business partners
Ensure all shipments are properly billed within company guidelines and timelines
Requirements:
High School diploma and/or GED required.
2+ years Air Export Operations experience with a freight forwarder
Previous work experience in TSA, ITAR, and Dangerous Goods regulations preferred
Cargo-wise experience
Proficient in Microsoft Office suite
Excellent communication skills both verbal and written
Ability to multi-task in a high volume, fast-paced working environment
High attention to detail and strong organizing skills
Ability to work autonomously as well as within a team environment