Air Import Operations Agent
- Itasca, Illinois
- United States
- Permanent (Full Time)
- Interviewing
- 50,000 - $60,000
-
2 years
2 years
2 years
Job Description
Responsibilities:
- Provide customer service via phone or e-mail interaction with customers, vendors, and teammates
- Qualify customers' shipping requirements and obtain all details necessary for quotation
- Provide verification that all shipment documentation is accurate, completed, and retained in Cargowise (eDocs).
- Complete air export shipment data processing in Cargowise including quoting, data entry, pickup/delivery scheduling, AES entry, interfacing with customs brokers, routing, and operational milestone updates
- Track and trace shipments to ensure shipment and update system immediately upon verification
- Identify and rectify if a shipment has deviated from its scheduled transit schedule in an effort to correct shipment and achieve customer expectation and satisfaction
- Partner with Gateway and Air Carriers lines to accurately and timely book all shipments
- Send pre-alerts and notifications to customers and overseas business partners
- Ensure all shipments are properly billed within company guidelines and timelines
- High School diploma and/or GED required.
- 2+ years Air Export Operations experience with a freight forwarder
- Previous work experience in TSA, ITAR, and Dangerous Goods regulations preferred
- Cargo-wise experience
- Proficient in Microsoft Office suite
- Excellent communication skills both verbal and written
- Ability to multi-task in a high volume, fast-paced working environment
- High attention to detail and strong organizing skills
- Ability to work autonomously as well as within a team environment
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