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Customer Service Agent | Jobs with BCS Placement

Customer Service Agent Interviewing

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  • Itasca, Illinois
  • United States
  • Permanent (Full Time)
  • Interviewing
  • 45,000 - $55,000
  • 1 years

    1 years

    1 years

    1 years

    1 years

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Job Description

 

Responsibilities:
  • Manage new and existing customer accounts to assure accurate and timely delivery
  • Serve as a liaison between the sales team and customers to enhance the service experience
  • Promote additional services to contribute to overall profit
  • Interact with various agents /carriers & partner Stations to set up quotes, routes, and rates for domestic air and ground freight shipments
  • Review customer shipment queries and take immediate action to correct or solve issues that may occur
  • Suggest improvements in procedures that will increase efficiency to reduce errors and better serve our customers
  • Built and maintain relationships with AIT’s customers on a first name basis
  • Answering phones calls and emails in a timely and efficient matter in a face-paced environment
  • Other duties as assigned
Requirements:
  • High School/GED required
  • Associates Degree preferred
  • 1-3 years of customer service experience
  • Freight forwarding experience is a plus!
  • Excellent customer service skills to internal and external customers
  • Strong problem-solving skills with the ability to develop new ideas and innovative solutions
  • Excellent verbal and written communication skills
  • High attention to detail and accuracy
  • Ability to work and adapt in a high volume, fast-paced work environment
  • Proficiency with Microsoft Office (Word, Excel, Outlook)
Kelly Usher

Kelly Usher is recruiting this position.

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