Customer Service Agent
- Illinois
- United States
- Permanent (Full Time)
- 45,000 - $55,000
-
1 years
1 years
1 years
1 years
1 years
Job Description
Responsibilities:
- Manage new and existing customer accounts to assure accurate and timely delivery
- Serve as a liaison between the sales team and customers to enhance the service experience
- Promote additional services to contribute to overall profit
- Interact with various agents /carriers & partner Stations to set up quotes, routes, and rates for domestic air and ground freight shipments
- Review customer shipment queries and take immediate action to correct or solve issues that may occur
- Suggest improvements in procedures that will increase efficiency to reduce errors and better serve our customers
- Built and maintain relationships with AIT’s customers on a first name basis
- Answering phones calls and emails in a timely and efficient matter in a face-paced environment
- Other duties as assigned
- High School/GED required
- Associates Degree preferred
- 1-3 years of customer service experience
- Freight forwarding experience is a plus!
- Excellent customer service skills to internal and external customers
- Strong problem-solving skills with the ability to develop new ideas and innovative solutions
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Ability to work and adapt in a high volume, fast-paced work environment
- Proficiency with Microsoft Office (Word, Excel, Outlook)
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