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Import Agent Team Lead | Jobs with BCS Placement

Import Agent Team Lead Accepting Candidate

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  • California
  • United States
  • Accepting Candidate
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Job Description

Position Summary:

 

The Lead Import Agent leads a team of Import Agents to maintain the high quality of service to Import customers. 

Responsibilities

Essential Duties and Responsibilities:

 

  • Communicate effectively with staff, management and other internal/external customers to seamlessly deliver import shipments to our customers in North America.
  • Monitor the work load of each member to insure accuracy, and balance tasks among staff.
  • Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
  • Insure proper coverage of desk duties when any member is out sick or on holiday.
  • Co-ordinate and facilitate cross training within the department.
  • Roll out and monitor Standard Operating Procedures and insure that each specific account SOP is in place and adhered to by members.
  • Follow up with training and motivation programs to insure continue compliance and success.
  • Maintain file audit procedure.
  • Encourage Kaizen and PRIDE projects whenever possible.

 

Gina Novotny

Gina Novotny is recruiting this position.

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