Position Summary:

The Lead Import Agent leads a team of Import Agents to maintain the high quality of service to Import customers. 

Responsibilities

Essential Duties and Responsibilities:

• Communicate effectively with staff, management and other internal/external customers to seamlessly deliver import shipments to our customers in North America.
• Monitor the work load of each member to insure accuracy, and balance tasks among staff.
• Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
• Insure proper coverage of desk duties when any member is out sick or on holiday.
• Co-ordinate and facilitate cross training within the department.
• Roll out and monitor Standard Operating Procedures and insure that each specific account SOP is in place and adhered to by members.
• Follow up with training and motivation programs to insure continue compliance and success.
• Maintain file audit procedure.
• Encourage Kaizen and PRIDE projects whenever possible.