Supervise the functions of Import Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all activities
Ensures staff are meeting KPIs and other department goals
Supervise and assist in daily import activities, resolving complaints, ensuring timeliness of work completion and re-prioritizing of work flow in critical situations. Continuously monitors service levels provided to customers
Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning.
Oversees billing processes, coordinates collections and resolves major billing problems;
Reviews and updates customer profiles, reviews and updates rate structures, supports the sales department with customer information, rates etc.
Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
Must have strong organizational and time management skills.
Ability to organize and manage multiple priorities.