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Import Supervisor | Jobs with BCS Placement

Import Supervisor Accepting Candidate

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  • Torrance, California
  • United States
  • Permanent (Full Time)
  • Accepting Candidate
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Job Description

Responsibilities:

  • Supervise the functions of Import Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all activities
  • Ensures staff are meeting KPIs and other department goals
  • Supervise and assist in daily import activities, resolving complaints, ensuring timeliness of work completion and re-prioritizing of work flow in critical situations. Continuously monitors service levels provided to customers
  • Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning. 
  • Oversees billing processes, coordinates collections and resolves major billing problems;
  • Reviews and updates customer profiles, reviews and updates rate structures, supports the sales department with customer information, rates etc.

 

Requirements:

  • Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
  • Must have strong organizational and time management skills.
  • Ability to organize and manage multiple priorities.
  • Must have knowledge of import operations
Kelly Usher

Kelly Usher is recruiting this position.

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