Responsibilities:

• Be the first point of contact for our carriers via phone, email and messaging
• Learn the ins-and-outs of our freight business to help problem solve carrier solutions
• Adopt a proactive approach to customer service and carrier communications
• Respond to, troubleshoot, and resolve carrier issues in a timely and positive manner
• Perform shipment tracking and tracing (port availability, delivery status, etc.) 
• Maintain progress reports on fulfillment and logistics performance  
• Coordinate drayage dispatch via company drivers and third parties
• Support cross functional teams if/when they are impacted by logics related issues
• Perform transportation brokering services to improve fleet capacity
• Achieve daily goals while working in a fast paced, ever-changing, always challenging startup environment
• Identify and report systems issues and bugs to developers and product teams 
   

Requirements:

• Recent college graduate (1-3 years post graduate experience)
• Great communication skills and ability to think on your feet
• Demonstrable skills in customer support and satisfaction
• Ability to learn and adapt quickly to new concepts and technology
• Intermediate to advanced working knowledge of Microsoft Excel 
• Strong written and oral communication skills
• Exceptional problem solving and analytical skills
• Comfort with ambiguity and rapidly shifting priorities
• Ability to work with a sense of urgency and prioritize daily tasks
   

Company Benefits:

• Competitive pay
• Great medical, dental, and vision insurance options
• Flexible paid time off (PTO)
• Work in a high-growth company redefining logistics and supply chain!