As the Ocean Import Agent, you will work closely with clients and internal team members to ensure the timely and accurate movement of ocean freight. You will be hands on with your customers, working closely with customers and team to find resolution to problems that may arise.

Schedule: Mon - Fri, 8 AM to 5 PM, working occasional overtime as needed

Responsibilities:

• Enter shipment information for district ocean import operations and provide all associated documentation
• Work closely with sales, account managers, or sales office to respond expeditiously to customers’ needs
• Communicate to customers, carriers, and other offices/agents in a quick and thorough manner
• Obtain documentation from carrier operators, match them with pre-advice, and open files on the freight management system (FMS)
• Notify customers/brokers of product arrival and charges associated with these services; do the same with the invoicing process
• Generate freight transfer and support it with appropriate documentation
• Track cargo arrival prior to arrival and update FMS milestones as per company guideline
• Communicate timely with clients to set up and complete delivery of shipments
• Issue delivery orders to carriers/truckers to arrange timely delivery
• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer
• Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval
• Trace lost freight and shortages; to follow up with airlines/shipping lines and inform all stations /agents involved of these actions
• Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A/R and A/P
• Complete all tracking and billing milestones as set forth by company guidelines
• Perform any other duties that may be assigned by the Department Manager/District Manager

Requirements:

• 1+ year experience in Freight Forwarding Ocean Operations Required
• Attention to detail, deadline-oriented, dependable, persistent, ability to manage time effectively, independent, documentation skills, scheduling, and reporting skills
• Proven ability to communicate effectively with clients and vendors, with the ability to respond to a high volume of emails daily
• Proven ability to suggest and implement corrective actions in case of issues that may arise
• Strong computer skills with the ability to learn various computer programs
• Proficiency with Microsoft Office required