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As the Ocean Import Agent, you will work closely with clients and internal team members to ensure the timely and accurate movement of ocean freight. You will be hands on with your customers, working closely with customers and team to find resolution to problems that may arise.
Schedule: Mon - Fri, 8 AM to 5 PM, working occasional overtime as needed
Responsibilities:
Enter shipment information for district ocean import operations and provide all associated documentation
Work closely with sales, account managers, or sales office to respond expeditiously to customers’ needs
Communicate to customers, carriers, and other offices/agents in a quick and thorough manner
Obtain documentation from carrier operators, match them with pre-advice, and open files on the freight management system (FMS)
Notify customers/brokers of product arrival and charges associated with these services; do the same with the invoicing process
Generate freight transfer and support it with appropriate documentation
Track cargo arrival prior to arrival and update FMS milestones as per company guideline
Communicate timely with clients to set up and complete delivery of shipments
Issue delivery orders to carriers/truckers to arrange timely delivery
Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer
Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval
Trace lost freight and shortages; to follow up with airlines/shipping lines and inform all stations /agents involved of these actions
Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A/R and A/P
Complete all tracking and billing milestones as set forth by company guidelines
Perform any other duties that may be assigned by the Department Manager/District Manager
Requirements:
1+ year experience in Freight Forwarding Ocean Operations Required
Attention to detail, deadline-oriented, dependable, persistent, ability to manage time effectively, independent, documentation skills, scheduling, and reporting skills
Proven ability to communicate effectively with clients and vendors, with the ability to respond to a high volume of emails daily
Proven ability to suggest and implement corrective actions in case of issues that may arise
Strong computer skills with the ability to learn various computer programs