SUMMARY

The Ocean Export Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. This employee serves as a liaison with customers, vendors, and government agencies for all ocean export activities..  

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•    Responsible for all shipment-level communication between company and all customers, carriers, and vendors (i.e. delays, billing, new shipment requests, shipping          instructions, etc.)
•    Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements
•    Performs credit check prior to arranging transportation
•    Places and processes customer booking requests in accordance with customer service level agreements and established routing guides to maximize profitability
•    Proactively schedules bookings for recurring customers to ensure adequate truck and vessel capacity
•    Dispatches all company arranged pickups or communicates necessary information to shipper / carrier for all non-company arranged pickups
•    Submits insurance purchase requests, upon request
•    Secures all required commercial and regulatory documentation and validates that all documents are valid
•    Ensures all related addresses / contacts are entered and checked for DPS (Denied Party Screening)
•    Sends the shipping instructions to the carrier prior to cut-off
•    Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention...etc)
•    Enters and updates all required milestone tracking events within area of responsibility
•    Creates the Master Agent Settlement / Profit Share Invoice
•    Archives any additional documentation not already scanned and audits the file for accuracy and completeness
•    Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.
•    Ensures shipments are transferred to destination office timely and handles communication with destination
•    Escalates all recurring carrier/vendor service issues to supervisor
•    Consults with supervisor prior to agreeing to non-standard services and/or pricing
•    Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
•    Identifies noticed client trends (volume drop or increase) and escalates as necessary
•    Maintains service relations with customers, carriers, and vendors
•    Monitors customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve                 profitability
•    Performs other duties as assigned