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Receive, review, verify and process import documentation from overseas agents/customers
Timely preparation of rates adn quotes for customers and overseas agents
Ensure ISF compliance
Problem solve, ask questions of importers, UCP and other Gov't agencies
Data Entry into Cargowise system
Inform delivering parts of customs clearance, delivery instructions and required info
Track/Trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
Collaborate and build relationships with customers, carriers and agent reps regarding air and ocean import to strengthen service competitiveness
finalize files with billing charges, complete billing invoices and files and maintain completed folders
Provide reporting and analytics as required by customers