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Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence
Process customs entries and check customs release details to ensure any discrepancies are handled promptly and accurately
Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files
Comply with all company business process guidelines
Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party
Resolve and reconcile incorrect payables by working with vendors and overseas offices
Assist sales, department manager(s) and colleagues in compiling quotes
Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines
Provide responsive customer service
Dispatch freight for delivery, maintain communication with trucker throughout delivery