Responsibilities: 

• Managing work volumes for brokerage team and ensuring coverage and cross training for vacations and sick days and ensuring service levels are met.
• Assist staff with entry compliance details to satisfy Customs regulations (HTS Classification/ADD review/PGA review)
• Ensure files are processed within prescribed timelines and customer service levels are met (shipment release/billing/dispatch to trucker)
• Assist staff as needed with billing errors, CBP transmission, credit controls, customer communications as needed
• Enter classification work in operating system
• Handle Entries for short staff situations and difficult entries as needed
• Regulate and approve requested time off for team
• Supervise & mentor staff. Help identify necessary training needed
• Reinforce key corporate service objectives & values
• Assist management with finding efficiencies in operations

Qualifications: 

• Licensed Customs Broker
• Experience in Brokerage/Forwarding
• Proficient in Microsoft suite with strong Excel Skills
• Strong Classification skills 
• In-depth knowledge of U.S. Customs regulations and import processes

• Some previous management/supervisory experience preferred
• Excellent written and oral communication
• Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
• Ability to effectively interact with varying position levels including senior management

Bachelor’s degree preferred but will consider individuals with strong industry experience.

CargoWise software experience preferred but not required.