Responsibilities:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. 
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service, and creative problem resolution.
• Build great relationships with customers, responding timely, and following up on issue resolution
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Qualifications:

• High school degree or GED equivalent
• Bachelor’s degree   
• 2+ years of Global Forwarding experience
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Strong customer service skills, interacting with customers, and being client-focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills
• Attention to detail
• Ability to work in a fast-paced and deadline-driven environment