The Ocean Import Operations person ensures that once the freight arrives in the U.S. shores, the cargo is processed and handled by all appropriate parties in a timely manner.
To perform district ocean import operations, and provide all associated documentation.
Work closely with sales, account managers or sales office in order to respond expeditiously to customers’ needs.
Communicate to customers, carriers and other offices/agents in a quick and thorough manner
Obtain documentation from carrier operators, match them with pre-alerts from origin Morrison offices (Hong Kong, Taipei, Shanghai, amongst others) and open file in the Transportation Management system TMS (Prolink).
Notify customers/brokers of product arrival and charges associated with these services; to do the same with the invoicing process.
Generate freight transfer and support it with appropriate documentation.
Track cargo arrival prior to arrival and update FMS milestones as per company guideline.
Communicate timely with clients to set up and complete delivery of shipments.
Issue delivery orders to carriers/truckers to arrange timely delivery.
Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions. File preliminary notices of claim.
Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the Accounting department to properly credit and bill A/R and A/P.
Complete all tracking and billing milestones as set forth by company guidelines.
Perform any other duties that may be assigned by the Department Manager/District Manager.
College or AA degree from an accredited college.
One or two years minimum experience in F/F Ocean operations processes and procedures.
Experience of bonded freight and cargo.
Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.
Proven ability to communicate effectively with clients and vendors.
Customer service oriented.
Proven ability to suggest and implement corrective actions in case of issues that may arise.