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Develops Internal Operating Procedure (IOP) based on customer specifications
Provides rate quotations as requested from our overseas offices and agents
Reviews internal processes and implements new procedures to maximize efficiency
Assists teams in resolving carrier, transportation and shipment issues
Maintains positive customer relations via interaction and correspondence and addresses service issues
Prioritize and delegate workload to ensure high customer service levels are met
Employs thorough understanding of AES procedures, FMC regulations and IMO standards
Trains, coaches, and supervises team members
Assists with transportation and shipment issues
Monitors AP/AR discrepancies and addresses accounting issues
Assists in the enforcement of Ocean Export Policies and Procedures
Monitor and forecast Export volumes for P&L purposes
Develop and monitor KPI data for customer review
Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met
Addresses employee disciplinary and performance issues and complaints
Utilizes understanding of the proper processes to resolve problems according to industry standards
Provide support as needed to Solutions and Implementation to successfully on-board new opportunities
Other duties as required and assigned
Requirements:
College degree preferred but not required
Minimum 5 years relevant industry experience
Minimum 2 years experience in a supervisory capacity
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
Experience with Cargowise a plus
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Strong written/oral communication, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to organize, plan and prioritize work, while developing specific goals and plans to complete tasks
Ability to motivate, develop and provide direction to employees