Ocean Export Operations Supervisor
- Georgia
- United States
- Covered
Job Description
Responsibilities:
- Develops Internal Operating Procedure (IOP) based on customer specifications
- Provides rate quotations as requested from our overseas offices and agents
- Reviews internal processes and implements new procedures to maximize efficiency
- Assists teams in resolving carrier, transportation and shipment issues
- Maintains positive customer relations via interaction and correspondence and addresses service issues
- Prioritize and delegate workload to ensure high customer service levels are met
- Employs thorough understanding of AES procedures, FMC regulations and IMO standards
- Trains, coaches, and supervises team members
- Assists with transportation and shipment issues
- Monitors AP/AR discrepancies and addresses accounting issues
- Assists in the enforcement of Ocean Export Policies and Procedures
- Monitor and forecast Export volumes for P&L purposes
- Develop and monitor KPI data for customer review
- Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met
- Addresses employee disciplinary and performance issues and complaints
- Utilizes understanding of the proper processes to resolve problems according to industry standards
- Provide support as needed to Solutions and Implementation to successfully on-board new opportunities
- Other duties as required and assigned
- College degree preferred but not required
- Minimum 5 years relevant industry experience
- Minimum 2 years experience in a supervisory capacity
- Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
- Experience with Cargowise a plus
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Strong written/oral communication, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to organize, plan and prioritize work, while developing specific goals and plans to complete tasks
- Ability to motivate, develop and provide direction to employees
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