Accounts Receivable Coordinator-Collections
- Tennessee
- United States
- Accepting Candidate
Job Description
Responsibilities:
- Creates and implements new collection processes to increase efficiency
- Provides customer service regarding collection issues
- Processes and reviews account adjustments
- Resolves client discrepancies
- Processes short payments
- Monitors and maintains assigned accounts, to include: customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Reduces delinquency for assigned accounts
- Communicates and follows up effectively regarding customer accounts on a timely basis
- Establishes and maintains effective and cooperative working relationships with internal and external customers
- Provides weekly and monthly reporting to direct supervisor
- Provides monthly Delinquency notices
- Processes and reports on monthly credit memos
- Assumes responsibility for high volume phone calls to assigned delinquent customers
- Reconciles customer disputes as they pertain to payment of outstanding balances that are due
- Provides excellent and considerate customer service to internal and external customers
- Other duties as required and assigned
- High school diploma or GED (General Education Diploma) equivalency
- Minimum 1 to 2 years related experience; or an equivalent combination of education and experience
- High volume, corporate collections experience preferred
- Accounts Receivable experience preferred
- Knowledge of billing and collections procedures
- PC literate with experience with Microsoft Outlook, Word and Excel
- Ability to read, analyze, and interpret bills
- Ability to write and send proper business correspondence
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to provide excellent customer service when dealing with anger/rejection
mm-dd-yy