Account Representative-FTZ Customs Brokerage
- Pennsylvania
- United States
- Accepting Candidate
Job Description
Responsibilities:
- Serves as the customer service liaison between the Company and the customer specific to brokerage and FTZ functions.
- Processes daily FTZ transactions for transmittal to Custom including CBP Form 214 Admissions, CBP Form 7512 in-bonds, CBP Form 216 Annual and individual permits, CBP Form 349 Harbor Maintenance Fee.
- Coordinate all PGA (participating government agency) information.
- Opens files, enters notes, information and document requests in CargoWise and/or the Foreign-Trade Zone system
- Invoice and manifest information entered into the FTZ System and CargoWise and submit invoice packets weekly to the customer.
- Sends information/document requests to customer as needed for PMD product master information.
- Communicates with specified government agencies, customer, carriers, and operations on all issues affecting customs brokerage and FTZ
- Files document requests, correspondence and documents in a file folder identified by the applicable admission number
- Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
- Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
- Convert and verify shipment weight, volume and foreign currency. Weight from documents, operations or customer.
- Maintain communication with customers, carriers and vendors
- Work with operations and forwarders on in-bond moves into and out of the FTZ.
- Assist customers with questions, complaints, requests, tracking and tracing
- Handles accounting processes accurately and in a timely manner.
- Coordination of shipments from airline, ocean piers and CFS (container freight station) to the FTZ and exports from the FTZ to the airline, ocean piers and CFS.
- Review documentation or issue documents to meet government regulations and carrier regulations.
- Must have knowledge of FTZ regulations and bring operational exceptions to the attention of the Operations Manager - Customs Brokerage, FTZ
- Ensure email and telephone calls are promptly and politely answered
- Other duties as required and assigned
- High school diploma or GED (General Education Diploma) equivalency
- Minimum 3 years experience in customs brokerage, FTZ, or an equivalent combination of both education and experience.
- Knowledge of U.S. Government Agency requirements
- Knowledge of U.S. Customs and PGA requirements with the FTZ
- PC literate with experience with Microsoft Outlook, Work, Access and Excel
- Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
- Excellent planning and organizational skills
- Ability to read and interpret documents
- Ability to write routine reports and correspondence
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to multi task
- Mathematical skills essential to ensure accuracy in calculations
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