Responsibilities:

• Performs all functions required by the brokerage department to service the client 
• Performs functions including troubleshooting and problem-solving to provide exceptional customer service

• Performs daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processing
• Manages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning.
• Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’s
• Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.
• Performs other duties as assigned.  

Requirements:

• Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
• High School Diploma or GED 
• One to three years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is an asset