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Inputs data, files and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements
Checks clients' credit status prior to arranging transportation
Provides professional, timely and courteous customer service to all vendors, shippers and agents in order to facilitate the required objectives and provide customers with daily updates
Provides pro-active information to customers in cases of service variance with a focus on viable solutions.
Works to resolve problems with Accounts Payables and Accounts Receivables
Ensures vendor invoicing is completed accurately and in a time frame consistent with company policy.
Responsible for prompt escalations to Domestic Product, Account Management and/or Sales when appropriate.
Keeps clients informed and maintains knowledge of market trends and changes in service options.
Supports product dispatch as needed by arranging, tracking and billing efficient first mile / last mile movement for international Airfreight and Seafreight shipments
Performs other duties as assigned
Requirements:
Associate’s Degree (A.A.) or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
Two years of experience in the industry preferred
Completion of any industry related course is an asset