Responsibilities:

• Ensures domestic product operations are compliant with internal HWL policies and applicable regulatory agencies.
• Coordinates domestic product operation effectively from quoting through invoicing: A - Z
• Receives rate requests, interprets tariffs and provides clear, professionally formatted quotations 
• Inputs data, files and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements
• Checks clients' credit status prior to arranging transportation
• Provides professional, timely and courteous customer service to all vendors, shippers and agents in order to facilitate the required objectives and provide customers with daily updates 
• Provides pro-active information to customers in cases of service variance with a focus on viable solutions. 
• Works to resolve problems with Accounts Payables and Accounts Receivables
• Ensures vendor invoicing is completed accurately and in a time frame consistent with company policy.
• Responsible for prompt escalations to Domestic Product, Account Management and/or Sales when appropriate.
• Keeps clients informed and maintains knowledge of market trends and changes in service options.
• Supports product dispatch as needed by arranging, tracking and billing efficient first mile / last mile movement for international Airfreight and Seafreight shipments 
• Performs other duties as assigned 

Requirements:

• Associate’s Degree (A.A.) or equivalent combination of education and work experience will be considered in lieu of educational requirement
• High School Diploma or GED 
• Two years of experience in the industry preferred 
• Completion of any industry related course is an asset