Review documentation for import shipments in order to facilitate clearance through U.S. Customs and
other government agencies. Enter data into operating system to transmit ISF and entry information to
Customs. Coordinate with carriers to obtain information and track shipment status. Communicate with
customers to provide updates on shipments and obtain details necessary for processing shipment.
 Track shipments via carrier websites and other resources.  Address delays and challenges to import
process. Coordinate final delivery to customer with carriers. Update all relevant information and dates in
operating system.
Job Qualifications:
 Requires excellent customer service and strong written and oral communication skills.   Ability to
communicate effectively with customers and address concerns/delays
 Basic understanding of import regulations and entry requirements.  Understanding of
international cargo movement: air, ocean, rail, truck
General Requirements:
 Knowledge of Microsoft office suite.  Basic working knowledge of excel.  
 Desk management – organization & management of emails.
 Attention to detail and organizational skills.   
 Team player.  
 Good oral and written communication
 Ability to work independently and manage desk to defined service levels.
 Communicate with manager when unable to meet