Review documentation for import shipments in order to facilitate clearance through U.S. Customs and other government agencies. Enter data into operating system to transmit ISF and entry information to Customs. Coordinate with carriers to obtain information and track shipment status.
Communicate with customers to provide updates on shipments and obtain details necessary for processing shipment.
Track shipments via carrier websites and other resources. Address delays and challenges to import process. Coordinate final delivery to customer with carriers. Update all relevant information and dates in operating system.
Requires excellent customer service and strong written and oral communication skills. Ability to communicate effectively with customers and address concerns/delays
Basic understanding of import regulations and entry requirements. Understanding of international cargo movement: air, ocean, rail, truck
Knowledge of Microsoft office suite. Basic working knowledge of excel.
Desk management – organization & management of emails.
Attention to detail and organizational skills.
Good oral and written communication
Ability to work independently and manage desk to defined service levels.