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Export Operations Specialist | Jobs with BCS Placement

Export Operations Specialist Accepting Candidate

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  • New Jersey
  • United States
  • Accepting Candidate
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Job Description

SUMMARY

The Customer Service team is the first point of contact for clients. The ultimate goal is to provide a positive customer experience and enhance relationships between our customers and the company.

RESPONSIBILITIES

  • Deliver exceptional customer service by means of excellent quality performance.
  • Timely communication with customers via email and phone.
  • Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines.
  • Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed.
  • Keep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, profession, and accurate.
  • Communicating and coordinating with colleagues as necessary.

QUALIFICATIONS

  • Experience in a customer service role; with excellent customer service and communication skills.
  • Ability to be patient and understanding, especially in the midst of challenging situations.
  • Comfortable using computers including Excel and Microsoft Suite.
Gina Novotny

Gina Novotny is recruiting this position.

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