SUMMARY

The Customer Service team is the first point of contact for clients. The ultimate goal is to provide a positive customer experience and enhance relationships between our customers and the company.

RESPONSIBILITIES

• Deliver exceptional customer service by means of excellent quality performance.
• Timely communication with customers via email and phone.
• Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines.
• Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed.
• Keep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, profession, and accurate.
• Communicating and coordinating with colleagues as necessary.

QUALIFICATIONS

• Experience in a customer service role; with excellent customer service and communication skills.
• Ability to be patient and understanding, especially in the midst of challenging situations.
• Comfortable using computers including Excel and Microsoft Suite.