Responsibilities

• Increasing Branch Profits
• Utilize discretion and independent judgement to engage vendors to increase margin on each shipment, ship goods using the most efficient, cost-effective route to increase margin on each shipment
• Management of vendors and customer service, negotiate rates with shipping vendors
• P&L analysis on each shipment
• Overall management of desk to maximize profit, coordinating operations with Air & Sea freight Exports, and ensuring support documentation is available and correct
• Booking freight with Airlines, Ocean carriers, and consolidators and obtaining freight rates, and arranging pick up and on behalf of the client/agent as required, registration of shipments
• Accurate completion of bills of lading and airway bills
• Operating customs-exit systems, ensuring relevant input data is recorded for obtaining E.C.N clearance, and reporting to customs where relevant
• Ensure timely delivery to carrier’s consolidators, packing depots, costing invoicing, and collection of correct charges.
• Ensures compliance with all regulations prescribed by USA customs/IATA/TSA & FMC 

Client and Supplier Management

• Invoicing and collection of freight, agency and disbursements from clients
• Resolve accounting issues related to forwarding cost/payment, overseas invoicing, free domicile, etc.
• Approve credit notes, monitor cartage/waiting time costs
• Process air freight and sea freight debtors/creditors in an expeditious manner
• Supply support documentation & information of accounts on overdue payments in order to reduce impediments 

Client and Supplier Management

• Resolves discrepancies, while keeping a record via software system
• Regularly review reports in order to refine and improve service to the customer
• Review quotes and records rates to clients and prospective clients
• Manages allocated customers using established tools (e.g activity reports) in order to achieve and exceed targets
• Traces orders and ensures that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents
• Keeps in touch with competitor activities and industry trends, and attends industry-related functions and seminars when required
• Deploys information about all contact with customers and supplies to all parties

Financial and Accounting Responsibilities

• Resolves export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile
• Processes air and sea freight debtors & creditors in an expeditious manner
• Ensures the department (cost centre) achieves financial and quality objectives 

• High school diploma or G.E.D. 
• Familiarity with basic freight forwarding procedures
• Essentially 2 years of previous related experience with Air and Ocean Export
• Experience with Microsoft office
• Experience with EDI a plus

• Excellent customer service and administration skills

• Attention to detail 

• Excellent time management

• Able to work under pressure and meet deadlines

• Resilient

• Customer-focused

• Shows initiative and drive

• Team orientated