Sr. Ocean Export Coordinator
- New Jersey
- United States
- Accepting Candidate
Job Description
Responsibilities:
- The Senior Account Representative is responsible for coordinating and executing shipments to ensure adequate service levels of clients are met
- This position supports the company's day to day functions and is the direct liaison for assigned medium and/ or large accounts
- Serves as the customer service liaison between company and the customer
- Select appropriate carrier and routing based on shipment characteristics or customer requirements
- Processes all documents and information requests received from company
- Opens files, enters notes, information and document requests in Cargowise system
- Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
- Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
- Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
- Coordinates shipping details with overseas agent
- Convert and verify shipment weight and volume
- Calculate rates and price conversions; profit and loss analysis
- Assist customers with question complaints, requests, tracking and tracing
- Completes invoicing requirements accurately and within Company DETI time requirements
- Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
- Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
- Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
- Ensure email and telephone calls are promptly and politely answered
- Other duties as required and assigned by supervisor
- Intermediate proficiency in AS400 and Cargowise
- Minimum 3 years' experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
- Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
- Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
- Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- The employee is regularly required to use hands to finger, handle, or feel
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