Responsibilities:

• Develop and maintain an efficient, cost effective export operation
• Measure plan to actual and develop and implement corrective action, as necessary
• Develop and implement information and administrative systems to support export services and programs
• Train and develop staff to achieve maximum efficiency and effectiveness
• Develop and direct export department team members to perform all assigned operations functions
• Ensure compliance with government regulations (TSA, CBP, etc.)
• Develop and implement measures, standards, and operational processes to ensure high quality services for customers
• Perform regular evaluations of results accomplished
• Ensure the accuracy of data and conduct accurate review and closeout of files
• Implement continuous improvement plans and actions to ensure steady progress is made in export documentation, customer relations, rating, quoting, booking, tracking, and invoicing activities
• Maintain courteous, prompt, and efficient customer relations
• Help select, train, and develop qualified personnel
• Prepare timely management information and reports as specified and requested
• Oversee the routing and rating of all export shipments booked
• Oversee the pick-up and transfer of shipments with appropriate partners
• Establish and maintain all necessary procedures to assure a clean, properly organized, safe, and healthy environment for all personnel
• Maintain all facilities and equipment in a good state of repair
• Ensure compliance with Hazardous Materials regulations
• Ensure all export vendors meet service standards and provide the best possible price and service
• Adhere to established credit policies
• Ensure export documentation is accurately processed, distributed, and released to steamship lines, airlines, freight forwarders, customers, and agents in a timely manner
• Develop and maintain successful relationships with local vendors (e.g., steamship line representatives, airlines, freight forwarders, customs brokers, local pickup and delivery companies, regional trucking companies, line haul providers)
• Treat proprietary information with the utmost confidentiality and maintain the security of computer systems
• As a joint responsibility with the Branch Manager, develop and maintain an office atmosphere conducive to continual growth of employees

• 5-7+ years of experience in international freight forwarding
• 3+ years of managerial or leadership experience
• Strong customer relations ability with analytical and technical skills that can be utilized to produce creative ideas/solutions
• Demonstrated successful negotiation and customer satisfaction skills
• Effective verbal, written and interpersonal communication skill
• Demonstrated organizational and management experience, including process improvement techniques
• Demonstrated analytical, business planning and problem-solving skills
• Working knowledge of PC and business applications (including Microsoft Office)
• CargoWise experience
• College degree in business, transportation, logistics or equivalent combination of experience and education