Customs Office Manager - LCB
- Atlanta, Georgia
- United States
Job Description
Responsibilities:
- Manage the day-to-day operations of the office; ensuring staff have the resources necessary to perform their job function.
- Research regulations, read, comprehend, and apply those rules to ensure compliance.
- Recognize discrepancies in documentation, determine the reason and correct, if necessary.
- Ensure all work is accurate by re-verification prior to submission.
- Ensure employees correspond with clients in a professional and concise manner using conventional business grammar in emails.
- Ensure personnel receive the proper training in order to maximize productivity.
- Ensure all customers are serviced in a professional manner.
- Attend or be informed of all meetings held with or regarding customers and ensure appropriate personnel are involved or informed of the outcome.
- Ensure company complies with all governmental rules and regulations regarding our FMC and CHB license.
- Maintain cooperation and understanding by becoming a central point of organization among managers.
- Maintain knowledge by reading various publications regarding the transportation industry and update departments when necessary.
- Represent the company by attending the Broker's Association meetings and/or any other transportation related associations, deemed necessary.
- Ensure the computer is utilized to its fullest extent in order to expedite services to customers.
- Keep up with inventory of general office supplies, equipment, maintenance and approval of all expenses.
- Work closely with peers and communicate events on a regular basis.
- Be available for travel for visiting accounts, potential customers, educational seminars/meetings and other offices.
- Approve and assist in the quality and content of all JSJ account correspondence.
- Oversee collections and keep accounts receivable to a minimum (whether collections are handled in the office or by accounting).
- Ensure the company’s receivable, advance, and collection policies are enforced.
- Review accounts payable for discrepancies when reports are provided by accounting.
- Review the liquidation report on a weekly basis or ensure the import manager has done so.
- Assist Department Managers in the handling of personnel problems.
- Be involved with the hiring and firing of employees and sit in on all interviews, evaluations and counseling sessions.
- Be knowledgeable in all aspects of company policies and benefits.
- Oversee the evaluation process of that office.
- Ensure all regulations and policies are met regarding the hiring, counseling and firing of personnel.
- Review P & L's for the office.
- Reviews salary levels of staff members to ensure non-discrimination.
- Work with sales to increase accounts and grow the office.
- Report on office profits and what has been done to increase business.
- Regular and predictable attendance is an essential part of this position.
- Education /Experience: High School graduate or equivalent
- Proven Management Skills
- Licensed Customs broker
- Proven ability to communicate effectively orally and in writing
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