As the Customs Supervisor, you will lead a team responsible for operational excellence by organizing, planning, coordinating, and controlling team operations related to customs business.  You will be responsible for timely and correct filing of entries with Customs and Border Protection and Partner Government Agencies, as well as timely release and delivery of goods to our customers.  The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our customers through superior operations.

Hybrid opportunities may be available after training

Responsibilities:

• Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met
• Select, place, and train staff and define specific job assignments within specialty teams
• Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency
• Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss
• Work collaboratively with product management and leadership to improve, streamline, and develop processes and procedures
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications
• Prioritize and delegate work.  Monitor for accuracy, completeness, and efficiency
• Provide input on and/or conduct mid and year-end reviews and compensation decisions
• Provide input and recommendations on staffing and forecasting decisions
• Communicate and educate employees on corporate compliance policies
• Plan, implement, and supervise operations plan to ensure compliance with U.S. Customs regulations
• Support brokerage functions such as classification, entry of goods, filing entries, customs inspections, and release of shipments
• Continuous process improvement in all areas of responsibility
• Assist team with ABI, AMS, and billing errors where required
• Adhere to a high level of operational excellence with respect to timeliness and audit KPIs.
• Develop and document operational process within team and process for interaction with other branch teams
• Actively work with management to identify, develop, and monitor metrics to measure performance of team and members
• Act as the ending escalation point for customer issues
• Ensure customer SOPs are created and adhered to by employees and customers
• Collaborate with Sales and Account Management regarding potential business and implementation
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Requirements:

• 3+ years of customs brokerage experience with a freight forwarding company
• High School Diploma or GED, Bachelor’s degree from an accredited college or university preferred
• CCS Certified preferred
• Direct or indirect supervisory, management or leadership experience
• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
• Strong written and verbal communication skills
• Values a diverse and inclusive work environment