The Ocean Export Coordinator will take customer booking requests & send booking confirmations, dispatch & monitor drayage providers, process customer shipping instructions / prepare & issue bills of lading, and issue customer invoices. The Ocean Export Coordinator also will provide first-class customer service to internal & external customers by managing drayage & ocean vendors and fielding customer complaints and independently providing service-recovery.
Manage inbound and outbound domestic and/or international shipments. Communicate continuously with all stakeholders in the supply chain ensuring smooth and on time delivery.
Promptly address and resolve all unexpected transportation related issues in the supply chain, engaging the help of teammates where necessary. Ensure disruptions to logistics are anticipated and reacted to with insight, resolve, and leadership.
Execute logistics for the business through daily communication with the Manager and other internal and external stakeholders. Lead the overall supply chain process to ensure that sales contracts are filled on time and according to terms.
Execute, and track activity in applicable transportation system.
Identify opportunities for better utilization of transportation with focus on continuous improvement and work with Manager to implement ideas for execution optimization
Focus on short term and relationship management with customers, vendors, service providers, etc.
Track relevant metrics, key performance indicators prescribed by manager with focus on identifying efficiencies.
Responsible for auditing all origin and destination demurrage and detention claims, taking the lead to acquire all necessary information to convey to Merchandisers, sales and/or Logistics Manager.