Schedule: In office daily for 90 days of training. Hybrid 2 days in office after training on Mondays and Wednesdays, work from home on Tuesday, Thursday, and Friday

Review documentation for import shipments in order to facilitate clearance through U.S. Customs and other government agencies. Enter data into the operating system to transmit ISF and entry information to Customs. Coordinate with carriers to obtain information and track shipment status. Communicate with customers to provide updates on shipments and obtain details necessary for processing shipments. Track shipments via carrier websites and other resources.  Address delays and challenges to the import process. Coordinate final delivery to customers with carriers. Update all relevant information and dates in the operating system.

Responsibilities:

• Requires excellent customer service and strong written and oral communication skills. Ability to communicate effectively with customers and address concerns/delays
• Basic understanding of import regulations and entry requirements.  Understanding of international cargo movement: air, ocean, rail, truck

Requirements:

• 1+ years of Import Custom Entry Writing experience
• Knowledge of Microsoft Office Suite.  Basic working knowledge of Excel
• Desk management – organization & management of emails
• Attention to detail and organizational skills
• Team player
• Good verbal and written communication skills
• Ability to work independently and manage desk to defined service levels
• Communicate with manager when unable to meet service levels
• Problem-solving skills.