As Account Manager, your mission is to retain & grow their portfolio of accounts through daily communication, quick & accurate quoting and delivering on commitments to our clients!

Responsibilities

• Daily communication with Key Stakeholders and operations contacts with each account
• Maintain and develop relationships with assigned clients
• Respond in a timely manner to client inquiries on pricing and any other communication
• Provide solutions for your clients 
• Input load entries that clearly outline customer requirements
• Partner with Leadership, Business Development, and Operations to identify new opportunities to up-sell customers on different service offerings
• Participate in preparation of Quarterly Business Reviews
• Provide feedback/insights into client’s “pains” and “desired gains”
• Maintain accurate and complete customer data in TMS
• Consistently achieves data integrity
• Meet account manager activity timeliness, quality metrics, and goals
• Provide feedback and share information at team meetings
• Follow processes and procedures of service workflow
• Maintain high level of client follow-up and communication
• Utilize internal resources for identified processes to ensure efficiency and consistency in execution
• Provide customized solutions to complicated logistical challenges
• Organization: Disciplined and methodical execution of workflow processes
• Negotiation: Build a good case, taking customer needs into account

Requirements: 

• 1+ year of Carrier Sales, Customer Sales, and/or Account Management experience in a 3PL brokerage company
• 1+ year in outside sales with a prior track record of meeting/exceeding performance goals and expectations
• Microsoft office: Word, Excel, Powerpoint
• Experience with CRM management preferred