• Handling A-Z Import Air Import shipments including data entry, tracking, arranging pickups/deliveries and billing
• Prepare/manage import shipment documents
• Provide high quality customer service
• Ensure files are closed on timely manner and accurately billed in accordance
• Manage high volume of emails, phone calls and provide troubleshooting
• Track cargo arrival and schedule pickups and deliveries on time
• Track and communicate shipment delays or documentation issues to our clients and overseas agent(s)
• Maintain quotes and communication from carrier/vendors
• Arrange local deliveries for customers after customs clearance when appropriate
• Create final invoice to Client/Agent, close and archive files
• Providing support to fellow associates, supervisors, and department managers as necessary

Requirements:

• 1+ year of Air Import operations experience highly preferred
• Effective interpersonal skills, including proven ability to listen, comprehend effectively, and communicate clearly and concisely to obtain positive results
• Proactive and strong organization skills
• Good Microsoft Office and computer skills
• Excellent written and verbal communication skills.
• Thorough knowledge of Customs Entry procedures preferred
• Thorough knowledge of domestic trucking including LTL, FTL and over weighted cargo, incoterms
• Cargowise experience is a plus
• English is a must and Mandarin/Cantonese is preferred but not required
• Previous experience in freight forwarding highly preferred