CHB Delivery Lead
- Maryland
- United States
- Accepting Candidate
Job Description
Responsibilities:
- Complete responsibility for US the import customs brokerage process and superior customer service delivery for defined team within our CHB operation.
- Set organizational plans for the team along with owning the overall client experience.
- Classifications and special customs details as required
- Ensure accurate accounting practices such as client invoicing and job accruals
- Specialized client reports as needed
- A/R status and collection efforts to ensure optimal cash flow
- Contribute to setting annual objectives for the department
- Measure and monitor results against KPI’s established and hold any supervisory level colleagues accountable
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Drive employee engagement
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