Responsibilities:

• Prepare Air Import shipments for assigned customers. This may include customs clearance, shipping, labeling, and distribution of cargo. Generate delivery orders and shipping labels as needed.
• Prepare Air import documents for distribution to brokerage department and/or Customers’ Broker
• Coordinate pickup and delivery orders with trucking companies, airlines, steamship line and/or bonded facilities in order to obtain necessary information in order to process shipments in the best way.
• Billing functions and collections
• Customer Service / Service Quality
• ISO Internal Auditor
• Filing and data entry
• Good communication skills (written and oral)
• Develop and maintain collaboration in a cooperative and respectful manner with all levels of staff
• Special Duties may be assigned based on the needs of management. Your future assignments will depend on the needs of the department, your performance, and capabilities.

Requirements:

• 3+ years experience with air import operations in freight forwarding
• Organizational skills
• Excellent customer service skills
• Ability to problem-solve
• Flexibility with hours and availability to work any OT
• Diligent in following SOP’s
• Word, Excel skills