The Operations Specialist will obtain and retain business by determining the appropriate routing in order to provide the service level required and maximize profit.  Determine that all shipments have been successfully delivered to their city of destination and ultimately to their final point of destination.

Responsibilities:

• Determines most cost effective, service level focused routing and book accordingly
• Maintains a general knowledge and understanding of customers’ needs and expectations and service the customer to conform to these requirements; gain a firm understanding as to why certain clients have chosen not to utilize our service; Understand the customers’ desired balance between price and service
• Determines method of delivery necessary to accommodate customer’s desired level of service (special or standard)
• Maintains a detailed understanding of aircraft types required based on cargo details provided
• Prepares documentation required to facilitate successful shipment including but not limited to: master airway bills, house airway bills, packing lists, shipper’s export declarations
• Maintains a firm understanding of Hazardous Material Handling requirements and possess the ability to direct the customer in Dangerous Goods Declaration requirements
• Negotiates rates with suppliers as agent in order to maximize profits
• Provides shipment pricing to customers based on existing contractual rates as well as providing spot quotes ensuring desired profit margins are maintained
• Obtains all associated charges for shipment including, but not limited to, line hauls, transfers, pickups and deliveries
• Obtains date, time and person taking responsibility for delivery
• Obtains hardcopy proof of delivery based on customer requirements
• Obtains hardcopy proof of re-weighs as necessary
• Check on shipment status with airlines and truckers (via on-line tracking tools or through telephone contact)
• Calls agents to verify that shipment has delivered to city of destination
• Upon determining shipments are not moving to accommodate service level requested, determines most cost effective, service level focused routing and book accordingly
• Works closely with international agents in a constant effort to ensure items are pre-cleared and proof of deliveries and charges have been faxed
• Follows up extensively with international agents to ensure customer satisfaction
• Ensures computer count matches book count for daily shipments and research and resolve and variances
• Remains current on Cargo Security Standards
• Assists in answering all inbound calls
• May perform other duties as required or directed.

Requirements: 

• 1+ years experience in freight forwarding and / or transportation logistics
• High school degree required, college degree preferred 
• Exposure to military shipping requirements preferred