Responsibilities:

• Establish, oversee and continuously improve the branch import process flows in conformance with applicable rules, procedures and company policy.
• Develop internal SOP’s and maintain KPI’s for the efficient management of inbound freight including timely recover and hand over to brokers.
• Work with the sales department to develop customer-specific import handling procedures for all customers but specifically with the on boarding of new customers. 
• Ensure accurate documentation is created and data is transmitted to appropriate governmental agencies for all import activities. Provide timely responses to customs, customer and internal requests /notices, regarding classification, duty rates, documentation requirements, or other import regulations. Represents customers to CBP as needed.
• Maintain current information and ensures compliance with CBP regulations and other government agency regulations. Ensure such knowledge is factored into the departmental processes and employees are trained in import compliance and regulatory requirements and changes.
• Organize, update and disseminate all client data including rate agreements, Harmonized Tariff Schedule (HTS) classification, POA, IRS, Customs Bond data, etc. 
• With input from Asst. Branch Manager, Imports/ Branch Manager, review and enhance customer account profitability and timeliness and accuracy of all billings.
• Arrange for transportation, warehousing or distribution of imported products based on transit times and optimum profit opportunity. Negotiate contracts/rates with delivery agents.
• Monthly reporting to management
• Training Staff-Onboarding new employees
• Entry Audits
• A/R collections- Support as needed

Qualifications:

• Associates degree is required.
• 5+ years of experience in handling Imports is required. 
• 3+ years of supervisory experience.
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Management: The ability to organize and manage multiple priorities.
• Ability to manage own profit center and report on revenue generation, profit and loss.