Responsible for maintaining and enhancing profitability of the branch.
Confers with customers to evaluate and promote services in all areas impacting customer Service.
Plans all sales and marketing activities in conjunction or consultation with the RVP and the Corporate Sales Department.
Develops plans for efficient use of company resources (office equipment, supplies, vehicles and facility). Maintain them in good order.
Responsible for securing suitable warehouse/office space, in conjunction with Planning Department.
Maintain the highest standard of customer service, business conduct, and operations control in accordance with corporate policy and motto: Integrity, Intensity, Innovation.
Accountable for all checks issuance at branch in accordance with company policies.
Conducts proper auditing of all expenditures.
Responsible for branch budget preparation and execution in accordance with Region and Corporate guidance.
Ensures continuous and satisfied communication with all other offices, domestic and international.
Maintains follow-up procedures for collection of past due invoices.
Develop and maintain a competitive and high-standard service provider resource for the branch operations such as air & ocean carriers, trucking, local service agents and suppliers. Review and negotiate on a regular basis to ensure competitive prices and services are provided.
Report and conduct thorough investigations for any service failures, accidents misconducts, security issues or claims to the concerned Dept. for immediate support and/or response.
Ensure all personnel abide by ISO 9001 quality systems and procedures, and TAPA, C-TPAT, TSA requirements.
Manages branch employees: hires, terminates; determines salaries and promotions after consultation with HR. Responsible for performance evaluations and goal setting for management staff in the branch.
Associates’ Degree plus seven or more years’ related experience in International freight forwarding.
Strong leadership skills and prior supervisor/management experience.
Must have knowledge of export/import operations and regulations, handling of dangerous goods; carrier requirements, letters of credit, NVOCC, perishables, duty drawbacks and financial/accounting principles.
Results oriented with solid organizational and time management skills
Strong interpersonal and communication skills (written & verbal).
Ability to interact professionally and effectively with internal and external customers