Responsibilities:

• Responsible for maintaining and enhancing profitability of the branch.
• Confers with customers to evaluate and promote services in all areas impacting customer Service.
• Plans all sales and marketing activities in conjunction or consultation with the RVP and the Corporate Sales Department.
• Develops plans for efficient use of company resources (office equipment, supplies, vehicles and facility). Maintain them in good order.
• Responsible for securing suitable warehouse/office space, in conjunction with Planning  Department.
•  Maintain the highest standard of customer service, business conduct, and operations control in accordance with corporate policy and motto: Integrity, Intensity, Innovation.
• Accountable for all checks issuance at branch in accordance with company policies.
• Conducts proper auditing of all expenditures.
• Responsible for branch budget preparation and execution in accordance with Region and Corporate guidance.
• Ensures continuous and satisfied communication with all other offices, domestic and international.
• Maintains follow-up procedures for collection of past due invoices.
• Develop and maintain a competitive and high-standard service provider resource for the branch operations such as air & ocean carriers, trucking, local service agents and suppliers. Review and negotiate on a regular basis to ensure competitive prices and services are provided.
• Report and conduct thorough investigations for any service failures, accidents misconducts, security issues or claims to the concerned Dept. for immediate support and/or response.
• Ensure all personnel abide by ISO 9001 quality systems and procedures, and TAPA, C-TPAT, TSA requirements.
• Manages branch employees:  hires, terminates; determines salaries and promotions after consultation with HR. Responsible for performance evaluations and goal setting for management staff in the branch.

Requirements:

• Associates’ Degree plus seven or more years’ related experience in International freight forwarding.
• Strong leadership skills and prior supervisor/management experience.
• Must have knowledge of export/import operations and regulations, handling of dangerous goods; carrier requirements, letters of credit, NVOCC, perishables, duty drawbacks and financial/accounting principles.
• Results oriented with solid organizational and time management skills
• Strong interpersonal and communication skills (written & verbal).
• Ability to interact professionally and effectively with internal and external customers