Responsibilities:
The Export Specialist is primarily responsible for, with the operations manager, ensuring the proper and timely movement of export air and ocean freight shipments and information, while complying with any internal and external requirements
In addition, developing and maintaining relationships with carriers, customers, and warehouses to guarantee the timely delivery of shipments
Other duties may be assigned
Tracking, tracing, and updating the status of shipments on a daily basis
Accurate and timely data entry into our system
Effective communication with customers, vendors, other offices, and co-workers through a high volume of e-mails, phone calls and verbal contact
Monitoring of reports
Accurate and timely billing to customers
Maintaining strong and effective relationships with vendors (shipping lines, airlines, trucking companies, etc.)
Meet key performance indicators to support the department, branch, product and overall company goals
Must have the desire to understand the operational process flow and constantly seeking improved ways for efficiency
Reporting workflow progress to Management on a frequent basis
The Operations Assistant will be scheduled to attend mandatory training classes as needed