Serves as the customer service liaison between the Company and the customer
Processes Custom and OGA (other government agency) entries for clearance of goods into the United States.
Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
Classifies invoice based on HTS (Harmonized Tariff Schedule)
Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed.
Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
Convert and verify shipment weight, volume and foreign currency
Maintain communication with customers, carriers and vendors
Coordinate pick-ups and invoice files
Assist customers with questions, complaints, requests, tracking and tracing
Handles accounting processes accurately and in a timely manner.
Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.
Review documentation or issue documents to meet government regulations and carrier regulations.
Must have knowledge of buying/selling rates to ensure profitability
Ensure email and telephone calls are promptly and politely answered
Other duties as required and assigned
Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience.
Knowledge of U.S. Government Agency requirements
Knowledge of U.S. Customs and OGA clearance of freight
PC literate with experience with Microsoft Outlook, Work, Access and Excel.Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customer.
Excellent planning and organizational skills
Ability to read and interpret documents
Ability to write routine reports and correspondence
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to multi task
Mathematical skills essential to ensure accuracy in calculations