Responsibilities

• This position is responsible for handling all aspects of our clients’ export shipments from route planning, pricing, customer service, and accounting/closing of shipments financially
• Maintain and close additional business with current customer portfolio
• This position works with key stakeholders to increase business
• The main stakeholders are Commercial Team, Branch Managers, Product Heads, and others, as needed
• Maintain and grow business within their customer portfolio
• Maintain daily contact with customers, agents, and colleagues
• Maintain communication between overseas offices and agents
• Perform monthly customer reviews via phone and register the outcome in CRM
• Confirm all customer contacts are accurately registered in CRM
• Update and follow customer profile instructions keeping them current
• Maintain knowledge of IATA and/or rules and regulations, and its application to business
• Work with various ocean carriers and other vendors providing services to internal team and customers
• Work with pricing tools to research net freight rates to quote overseas agents, offices, and customers
• Issue quotations and bookings per customer requests
• Accurately and timely invoice both customers and agents
• Ensure internal team receives correct and timely billings from vendors and agents
• Escalate customer complaints to branch management and commercial owner
• Close files as soon as all information is complete
• Profit and loss statements must be run and working files must be filed away
• Ensure ameta’s are issued correctly, and disputes resolved in a timely manner
• Perform other duties as assigned

Qualifications

• Minimum 3 years of previous freight forwarding customer service
• Microsoft Word, Excel, and Outlook
• High school diploma is required
• Adaptable – responds effectively to changes in situation or information
• Exceptional interpersonal, analytical, problem-solving, and communication skills required
• Ability to work independently, multi-task, prioritize, and have strong time management
• Flexible, adaptable, detail-oriented, and self-motivated

Benefits

• Competitive salary
• Health, Dental, and Vision coverage
• Life insurance
• Short Term Disability and Voluntary Long-Term Disability
• 401(k) Safe Harbor
• Flexible spending account
• Tuition reimbursement
• Employee referral program
• Parental leave
• 10 standard holidays each year
• Social events – summer picnics, holiday parties, and cookouts
• Wellness Wednesday
• Community charity support