Maids table how learn drift but purse stand yet set. Music me house could among oh as
their. Piqued our sister shy nature almost his wicket. Hand dear so we hour to.
This position is responsible for handling all aspects of our clients’ export shipments from route planning, pricing, customer service, and accounting/closing of shipments financially
Maintain and close additional business with current customer portfolio
This position works with key stakeholders to increase business
The main stakeholders are Commercial Team, Branch Managers, Product Heads, and others, as needed
Maintain and grow business within their customer portfolio
Maintain daily contact with customers, agents, and colleagues
Maintain communication between overseas offices and agents
Perform monthly customer reviews via phone and register the outcome in CRM
Confirm all customer contacts are accurately registered in CRM
Update and follow customer profile instructions keeping them current
Maintain knowledge of IATA and/or rules and regulations, and its application to business
Work with various ocean carriers and other vendors providing services to internal team and customers
Work with pricing tools to research net freight rates to quote overseas agents, offices, and customers
Issue quotations and bookings per customer requests
Accurately and timely invoice both customers and agents
Ensure internal team receives correct and timely billings from vendors and agents
Escalate customer complaints to branch management and commercial owner
Close files as soon as all information is complete
Profit and loss statements must be run and working files must be filed away
Ensure ameta’s are issued correctly, and disputes resolved in a timely manner
Perform other duties as assigned
Qualifications
Minimum 3 years of previous freight forwarding customer service
Microsoft Word, Excel, and Outlook
High school diploma is required
Adaptable – responds effectively to changes in situation or information
Exceptional interpersonal, analytical, problem-solving, and communication skills required
Ability to work independently, multi-task, prioritize, and have strong time management
Flexible, adaptable, detail-oriented, and self-motivated
Benefits
Competitive salary
Health, Dental, and Vision coverage
Life insurance
Short Term Disability and Voluntary Long-Term Disability
401(k) Safe Harbor
Flexible spending account
Tuition reimbursement
Employee referral program
Parental leave
10 standard holidays each year
Social events – summer picnics, holiday parties, and cookouts