Responsibilities:
•    Escalates all recurring carrier / vendor service issues to Supervisor
•    Maintains service relations with customers, carriers, and vendors
•    Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements
•    Consults with supervisor prior to agreeing to non-standard services and/or pricing
•    Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.)
•    Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
•    Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements
•    Performs credit check prior to arranging transportation
•    Submits insurance purchase requests, upon request
•    Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.)
•    Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
•    Responsible to obtain / retrieve the Arrival Notice from the carrier
•    Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
•    Sends Customer Arrival Notice
•    Collaborates with Trade Services to arrange inspections, when required
•    Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight
•    Enters and updates all required milestone tracking events within area of responsibility
•    Performs other duties as assigned

Requirements:
•    Associate’s Degree (A.A.) from a two-year college or equivalent work experience or equivalent combination of education and work experience will be considered in lieu of educational requirement
•    High School Diploma or GED
•    One to three years of previous experience in freight forwarding industry preferred
•    Completion of any industry related course is an asset